Shipping policy

 

 

Thank you for shopping with TheKuda.com! We are committed to delivering your order in a timely and efficient manner. Please read our shipping policy below for important details about shipping options, delivery times, and related information.

 

 

Shipping Locations

We currently offer shipping to the following locations:

 

  • Domestic Shipping: United States (all 50 states, excluding PO Boxes/APO FPO unless noted)

 

  • International Shipping: We also offer international shipping to select countries. Shipping rates and times may vary based on location.

 

 

Shipping Options

 

Standard Shipping - Free


Delivered within 3–5 business days.

 

Delivery times are estimates and may vary depending on factors such as weather, holidays, or carrier delays. We will notify you if there are any significant delays with your order.

 

 

Order Processing

 

  • Processing Time: Orders are typically processed within 1-3 business days. 

  • Order cut-off time: Order cut-off time will be 05:00 PM Eastern Standard Time (New York)

  • Order Tracking: Once your order has shipped, you will receive a tracking number via email, which you can use to track your package's progress.

 

 

 International Shipping

 

For international orders, please note the following:

  • Customs Duties and Taxes: International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. These charges are not included in the cost of shipping and will be billed directly to you by the carrier.

  • Shipping Delays: International shipments may experience delays due to customs processing or other factors beyond our control.

 

 

Missing or Damaged Items

 

If your order arrives damaged or missing items, please get in touch with us immediately at support@thekuda.com with your order number and photos of the damaged goods. We will assist you in resolving the issue, which may include issuing a replacement or refund. 

 

 

Address Accuracy

 

Please ensure that your shipping address is accurate before completing your order. We are not responsible for lost or delayed shipments caused by incorrect or incomplete address information.

 

 

Contact Us

 

If you have any questions about our shipping policy, need assistance with your order, or want to inquire about shipping to a specific location, please don’t hesitate to contact us at:

Legal entity: Kids Voice Toys Corp - doing business as TheKuda.com

Business Hours: Monday – Friday: 10:00 AM – 7:00 PM

Business Phone: +1-661-843-5832

Business Email: support@thekuda.com

Business Address: 40 Wisner Avenue, Newburgh, NY 12550, United States

EIN: 81-2244199

 

Thank you for choosing TheKuda.com! We're committed to providing you with a seamless shopping experience and timely delivery.