Refund policy

 

 

Thank you for shopping with TheKuda.com!
We strive to provide the best quality products and customer service. If you are not completely satisfied with your purchase, we're here to help.

 

 

Returns

 

Eligibility for Return: You may return products within 30 days from the date of receipt. Items must be unused, in their original packaging, and in resalable condition.

No Restocking Fee: We do not charge any restocking fees for returned items.

Non-returnable items: Some items, such as personalized products, gift cards, or clearance items, are not eligible for return.

How to Return: To initiate a return, please contact our customer service team at support@thekuda.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.

 

 

Refunds

 

  • Refund Process: Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, your refund will be processed to your original payment method within 10 business days.

  • Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item is not in its original condition or is returned after the return window).

  • Shipping Costs: Shipping fees are non-refundable. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., defective or wrong item).

 

 

Exchanges

 

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

 

 

Damaged or Defective Items

 

  • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will either send you a replacement or issue a full refund.

 

 

How to Contact Us

 

If you have any questions or concerns about our Return and Refund policy, please reach out to our customer service team at;

Legal entity: Kids Voice Toys Corp - doing business as TheKuda.com

Business Hours: Monday – Friday: 10:00 AM – 7:00 PM

Business Phone: +1-661-843-5832

Business Email: support@thekuda.com

Business Address: 40 Wisner Avenue, Newburgh, NY 12550, United States

EIN: 81-2244199

 

Thank you for shopping with TheKuda.com!